Refund policy

Your satisfaction is our priority. While we adhere to health and safety codes that prevent us from processing returns or exchanges, we stand by our commitment to resolve any issues. If you happen to receive the wrong product due to our error or if the item arrives damaged during shipping, please contact us. Please ensure to return the incorrect or damaged product to us. It's important to note that our company policy dictates that ALL SALES ARE FINAL, AND RETURNS AREN'T AVALIBLE. We appreciate your understanding and cooperation in maintaining the quality of our service.

We deeply appreciate your choice to shop with us, and we want to be transparent about our policies. It's important to understand that when it comes to color expectations, we cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched. Keep in mind customers are responsible for the purchases they make, so if the color doesn't align with what you anticipated or the represented swatch, we sincerely hope for your understanding.

NOTES FOR DIY

Some products are PROFESSIONAL USE ONLY. Professional grade products require certain training, knowledge and skill to be used properly. We cannot be held liable for improper use or bodily reactions. We do not manufacture the products sold. We recommend taking these products to your favorite salon to have them professional applied. This is a great option to ensure you have a sanitary and a cost saving visit.

HOW TO MAKE A RETURN

* PLEASE NOTE RETURNS ARE ONLY AVAILABLE IF THE PRODUCT IS DAMAGED OR WRONG.

  1. Make sure your item fits our return criteria below. 
  • Items must be returned within 7 days of receiving it.
  • Order #
  • All items must be unused.
  • All items must be in the original packaging and in good condition.
  • All red-line Sale items are FINAL SALE and cannot be redeemed for store credit, refund, or exchange.
  • All shipping costs are the responsibility of the customer and is non-refundable.
  • Upon inspection, the item must be in resalable condition.
  • Reason for your return.
  • Please specify if your item was a gift.
  • We will email back and provide further instructions. Returns will Not be accepted without prior authorization.
  • Items that are returned will be issued a store credit in the form of a gift card towards a purchase of your next item.
  • Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. If you qualify for a return, we will cover shipping costs.

*Note: Returned products will be inspected and if items are determined to be used, damaged or tampered with, will be non-refundable. Refunds will be issued as store credit in the form of a gift card.

     SHIPPING ADDRESS: 28220 VIA PRINCESA B MURRIETA CA 92563

COMMONLY ASKED QUESTIONS

I've entered the wrong shipping address; can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped will be charged 15% of transaction fee for banks. That is reasonable since the banks take us transaction fee up to 15% right when you place your order. We cannot send you own money to pay you back in full amount. 

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Beyond Beauty Page. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
For Free shipping orders, there is also 20% restocking fee when you want to return or exchange to cover our shipping fee to you and our fee to process your order. 

TERMS & CONDITIONS

  • Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
  • Shipping and handling fee are not refundable for product damage for delivery, or package lost.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
  • Returns & Exchanges that do not meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, restocking fees 20%, or denial.
  • You will receive an email confirmation once your Return or Exchange has been processed.
  • By purchasing from inforbeyondbeauty@gmail.com, you accept these terms and conditions.